Responsible Gaming

At queens-pfd.ca, we are committed to promoting responsible gaming practices. Online casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems.

Age Verification

All players must be at least 18 years of age or the legal gambling age in their province of residence in Canada, whichever is higher. We take age verification seriously and reserve the right to request identification at any time.

Warning Signs of Problem Gambling

If you recognize any of the following signs in yourself or someone you know, it may indicate a problem with gambling:

• Chasing losses by gambling more to recover money lost
• Spending more time or money gambling than intended
• Hiding gambling activities or lying about the amount wagered
• Neglecting work, school, family, or other responsibilities due to gambling
• Feeling anxious, irritable, or depressed when not gambling
• Experiencing financial difficulties or borrowing money to gamble
• Unsuccessful attempts to reduce or stop gambling
• Using gambling as an escape from problems or negative emotions
• Jeopardizing relationships or job opportunities due to gambling

Self-Help Tools

We provide several responsible gaming tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Establish a maximum loss amount before your account is temporarily restricted
• Reality Checks: Enable pop-up reminders at regular intervals to check your session duration and spending
• Self-Exclusion: Voluntarily exclude yourself from your account for a period of time ranging from days to years
• Account Closure: Permanently close your account if you choose to stop gambling

To access these tools, log into your account and visit the Responsible Gaming settings.

Support Organizations in Canada

If you or someone you know needs help, please reach out to these reputable Canadian organizations:

• Responsible Gambling Council (Ontario)
  Website: www.responsiblegambling.org
  A leading Canadian organization providing research, education, and resources for problem gambling prevention and treatment.
• Gamblers Anonymous
  A 12-step support group with meetings across Canada for individuals struggling with gambling addiction. Visit their website or contact your local chapter.
• Problem Gambling Institute of Ontario
  Offers counseling and support services for problem gambling in Ontario and across Canada.
• Beacon Addiction Services
  Provides treatment and support for gambling addictions across multiple provinces.

International Support Resources:

• National Council on Problem Gambling (USA)
  Website: www.ncpgambling.org
• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au

Take Action Today

If you are experiencing problems with gambling, please seek help immediately. Problem gambling is a serious issue that can affect your financial stability, mental health, and personal relationships. Help is available, and recovery is possible.

Remember: Gambling should be fun and entertaining. If it is causing you distress or harm, reach out to one of the support organizations listed above. You do not have to face this alone.

For more information about responsible gaming or to access our self-help tools, please visit your account settings or contact our customer support team.